Emergency & VIP priority
Push a case to the front of the queue in one action. Everyone behind is renumbered cleanly and notified on WhatsApp, so nobody arrives at the desk confused about why they were passed over.
Bespoke tier
QLive Premium
For clinics whose flow doesn't fit a standard queue. Multiple doctors, multiple departments, emergencies that must jump the line — architected around your rules, on infrastructure that's yours alone.
₹24,999one-time setup
or ₹8,333 × 3 — three monthly instalments, no extra charge
then ₹2,000/month maintenance & support · first 3 months free
Founding clinic offer — first 20 clinics
- ₹5,000 off the standard setup fee
- Or ₹8,333 × 3 monthly instalments — same total, no interest
- Your first 3 months of maintenance free (worth ₹6,000)
- Prepay a year of maintenance and pay for ten months, not twelve
Everything above included, three years all-in: ₹90,999.
- Multi-department hospitals & VIP clinics
- 200+ patients a day
- Isolated cloud infrastructure
- 24/7 priority engineering support
Everything in QLive Pro is included — the full queue system plus cloud analytics, peak hour insights, consult timing and multi-device sync. Below is what Premium adds.
Command, not just queue
Control for clinics where the order changes
In a busy hospital the queue is never simply first-come-first-served. Premium gives your desk the controls to handle reality without abandoning the system.
Multi-doctor command routing
Route patients to the right doctor and room, with each consulting room advancing its own queue independently while the display and analytics stay unified.
Queue pause, resume & skip
Hold the queue when a doctor steps out, skip a no-show without losing their record, and resume exactly where you stopped. The waiting room sees the change immediately.
Department bottleneck analytics
See which department, room or doctor is holding up the building on any given day — the granular view that turns a vague "we were slammed" into a specific fix.
Isolated cloud infrastructure
Your deployment runs on its own dedicated infrastructure rather than shared with other clinics — the main architectural difference between Premium and Pro.
CSV export for administration
Pull your queue and consultation data out whenever you need it — for your accountant, your management committee, or your own spreadsheet.
Custom workflow engineering
Built to your rules, not adapted to ours
This is the part of Premium that isn't a feature list. Before we deploy, we sit down and map how your clinic actually moves patients — then build the queue logic to match.
- Separate token series per department — OPD, diagnostics, pharmacy — with their own displays.
- Multi-stage patient journeys where one visit means several queues in sequence.
- Appointment-plus-walk-in blending, so booked patients and walk-ins share a queue fairly.
- Your own escalation rules for who may override the queue and under what circumstances.
Because Premium is configured per clinic, we scope it on a consultation call before quoting a deployment date. Complex multi-department builds may take longer than the standard 72 hours — we'll tell you honestly up front.
Command centre
3 rooms live
Room 1 · Dr. Rai #42
General OPD · 14 waiting
Room 2 · Dr. Khan #18
Paediatrics · 6 waiting
Room 3 · Diagnostics PAUSED
Resumes 4:30pm · 9 holding
Emergency insert
Advance all
Illustrative layout — your command centre reflects your own departments and rooms.
Support
Priority means a named engineer, not a ticket queue
Premium clinics run at a scale where an hour of downtime is a real problem. Support is escalated accordingly.
24/7 reachability
Round-the-clock priority support on WhatsApp, including during evening and weekend sessions when most clinics are busiest.
Workflow changes included
Clinics change — a new doctor, a new department, a new session pattern. Reconfiguring your workflow is part of the relationship, not a change request.
Dedicated infrastructure
Your instance is isolated, so another clinic's load or incident can't affect your Monday morning.
Premium only
Your intake form, not ours
Every clinic we have shown this to wanted one question we had not thought of — a TPA number, a referring hospital, a ward, a company name. Premium clinics simply add it.
- Write your own questions as a short answer, a long note, or a list to pick from. It appears on the intake form the moment you save it.
- Every list still ends in "Something else". Your receptionist is never forced to choose the closest lie.
- Waive a fee properly. Camp patients, staff family, a doctor's own referral — recorded, and deliberately kept out of your takings so the books reconcile.
- Emergencies bypass the counter. The one case where the patient comes before the paperwork; the fee is settled afterwards.
What the desk asks
Reason for visitbuilt in
Medicines already being takenbuilt in
Insurance / TPA numberyours
Referring hospitalyours
Added from the Settings page in about ten seconds, with no call to us.
Appointments at volume
An open booking form that cannot be turned against you
The busier the clinic, the more attractive it is to abuse. Premium runs the same appointment system as Professional, with the controls a high-volume practice needs to keep it clean.
Requests never hold a slot
Only a booking your desk has accepted comes off the calendar. A flood of requests can clutter an inbox; it can never take a single appointment away from a real patient. This is structural, not a filter that can be tuned wrong.
Numbers that prove themselves
One tap sends your clinic a coded WhatsApp message from the patient's own phone. Verified requests are shown to your receptionist first, so the real patients are always at the top of the list.
No-shows handled without you
An hour past the slot and it is released automatically, with a message to the patient. Two misses and that number loses online booking until they call you.
Your desk has the final say
Block a number outright, with a reason the patient sees, and undo it just as easily. Emergency arrivals bypass the fee gate entirely — the one case where the patient comes before the paperwork.
Premium starts with a conversation, not a checkout.
Tell us how your building actually moves patients. We'll tell you what we'd build, how long it would take, and whether Pro would honestly serve you better.