Everything clinics ask us.

Seventy-two hours is our standard for Basic and Pro, counted from the discovery call: day one is configuration and the hardware check, days two and three are installation and staff training. Premium deployments with custom workflows or multiple departments can take longer, and we tell you the realistic date during the consultation rather than promising 72 hours and missing it.

No. We install alongside your existing paper process and switch over between sessions, so you never lose a consulting slot. Most clinics run one session with the paper pad kept nearby as a safety net, and stop using it by the second day.

One sitting. The reception dashboard has two primary actions — add patient, call next — and that is genuinely the whole workflow. If your receptionist can use WhatsApp, they can run QLive. We stay on WhatsApp during your first live session for anything that comes up.

Yes. There are live sandboxes for all three tiers, loaded with sample patients, and no login is needed — just open one. Each includes the reception desk, the waiting-room display and the patient's phone view, and they update each other live so you can see the whole loop. Add patients, call tokens, open the analytics; nothing you do there affects anything real. We'd genuinely rather you spend five minutes in the sandbox before booking a call.

In most clinics, nothing. You need a screen in the waiting area that can open a web page — any TV with a browser, a cheap streaming stick, or an old laptop plugged into a monitor — and the computer or tablet reception already uses. We check all of it on the hardware call before installation. If something is genuinely missing we tell you what to buy, and you source it yourself rather than buying it from us at a markup.

No. Patients get a WhatsApp message and a plain web link that opens in whatever browser their phone already has — no install, no account, no password. Patients who don't use WhatsApp can look up their token by typing their phone number, and the waiting-room display always shows the current number regardless.

QLive Basic runs on your local network, so the desk dashboard and waiting-room display keep working through an outage — only the WhatsApp alerts pause, then send once you're back online. Pro and Premium are cloud-hosted, which is what makes remote access and analytics possible, so they do need a connection. We'll go through your specific connectivity on the discovery call and recommend accordingly.

On Pro and Premium, yes — multi-device reception sync means both counters see the same queue, updated the instant either one acts. Basic is designed around a single counter. If you run two desks during peak hours, Pro is the honest starting point.

Four things, and the first one matters most: a request does not hold a slot. Only a booking your reception has accepted comes off the calendar. So even if somebody fires off a hundred requests, every slot stays available to real patients — the worst they achieve is a cluttered inbox you can clear in one click.

On top of that: one live request per mobile number, a cooling-off period after a decline, and a verification step where the patient sends you a coded WhatsApp message from their own phone. Verified requests are shown to your receptionist first. Two no-shows and that number loses online booking altogether, and your desk can block a number outright at any time.

No, and we deliberately did not build one. A booking reserves a slot, not a token. The patient arrives, pays at your counter exactly as they do today — cash, UPI, card, whatever you already accept — and only then is a token issued and they join the live queue.

That means no merchant account, no KYC, no settlement delay, and no commission. QLive never touches your money.

No — and they do not go to the back either, which would make booking pointless. They enter the queue at the position their booked slot earned them. Somebody booked for 1:30 who arrives on time sits ahead of a walk-in who reached the counter at 2:00, and behind everyone already waiting from before 1:30.

Until they arrive and pay, they are not in the queue at all — they sit in an "Expected today" list with the fee marked outstanding.

Their slot is released automatically one hour after their booked time, and they get a message explaining why. You are never holding time for somebody who is not coming. The miss is recorded against their number; after two, online booking closes for that number and they have to call you instead.

Yes, on Professional and Premium. If the doctor is not free at the requested time, your receptionist picks a slot that works and sends it back as a suggestion, with an optional note. The patient accepts it or chooses another time themselves. That is the conversation that would otherwise be three phone calls.

On Basic your receptionist accepts or declines with a reason.

Neither. They open a link and enter their mobile number. That number is their whole identity in QLive — it finds their booking, their live queue position, and every past visit they have had with you. There is nothing to install, no password to forget, and no token number to lose.

Yes. On the founding-clinic offer that is ₹9,999 for Basic, ₹15,999 for Pro and ₹24,999 for Premium, paid once when the system goes live. It covers configuration, on-site installation, hardware setup and staff training. After that the only recurring cost is ₹2,000 a month.

If paying it in one go is awkward, split it into three monthly instalments at no extra charge — ₹3,333, ₹5,333 or ₹8,333 depending on your plan. We start your installation on the first instalment, not the last.

Hosting, the WhatsApp messaging pipeline, software updates and fixes, backups, and support on WhatsApp. It's the same ₹2,000 across all three plans and it doesn't change with patient volume. It also covers reconfiguration when your clinic changes — a new doctor, a new session pattern, a new room.

None. Thirty patients or three hundred, the cost is identical. We priced it deliberately this way — a system that gets more expensive the busier you are is a system clinics switch off on exactly the days they need it most.

Upgrading is common — usually Basic to Pro once a clinic wants analytics or a second counter. Message us and we'll quote the difference and schedule the migration; your queue setup and message templates carry over. If you want to move down a tier, talk to us and we'll work out what that means for your deployment.

We share payment details and a formal invoice for both the setup fee and the monthly maintenance when you confirm your deployment. Ask us on WhatsApp for current payment options and any applicable taxes before you commit — we'd rather have that conversation up front than surprise you.

Only what a queue needs: name, mobile number, token number, visit type if you use one, and the timestamps of check-in and consultation. QLive is not a medical records system — it holds no diagnoses, prescriptions, test results or clinical notes, and we don't want it to.

On Basic, on the local machine in your clinic. On Pro, on standard cloud infrastructure we manage. On Premium, on cloud infrastructure isolated to your deployment alone. Our privacy policy sets this out in more detail, and we're happy to answer specific questions before you sign anything.

Your clinic does. We process it to run the service you're paying for. Premium includes CSV export so you can take it out whenever you want; on other tiers, ask us and we'll provide an export.

Patients give you their number at check-in specifically so you can tell them when their turn is coming, and messages are limited to that purpose — confirmation, an approaching-turn alert, and the turn itself. QLive is not a marketing tool and we don't use it to send promotions. Your clinic remains responsible for telling patients how you use their number.

Reception moves on to the next token. On Premium you can formally skip a no-show and reinstate them later without breaking the numbering. Because patients get a WhatsApp alert several places before their turn, no-shows at the moment of calling tend to drop noticeably once the system is in use.

Emergency and VIP priority insertion is a Premium feature — one action pushes a case to the front, renumbers everyone behind cleanly and notifies them, so nobody arrives at the desk confused about being passed over. On Basic and Pro you can still manage it manually at the desk, it just isn't a dedicated control.

WhatsApp, on the same number you used to buy. Basic and Pro get support during working hours; Premium includes priority 24/7 engineering support, which matters when you're running evening and weekend sessions at volume.

Then something about the system is wrong for your desk, and we want to hear about it. That failure mode is exactly why the reception interface is only two buttons. Tell us what's getting in the way and we'll reconfigure it — that's covered by your monthly maintenance.